BLINDID TERMS OF USE
Last Updated: 15.09.2026
Company: Cerasus Teknoloji ve Reklam Hizmetleri A.Ş. (“BlindID”, “we”, the “Company”)
Contact: support@blindid.com
By downloading, accessing, or using the BlindID mobile application and the related services provided by BlindID (the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use (the “Terms”), our Privacy Policy, our KVKK Privacy Notice, and, where applicable, any additional rules specified within the application.
If you do not accept these Terms, you must not use the Services.
1. Service and Basic Definitions
BlindID is a social communication platform where users can communicate by voice, participate in group chat rooms, conduct one-to-one calls, and benefit from in-app digital products and services.
For the purposes of these Terms:
Group Voice Chat Room: means room-based communication spaces in which more than two users may be present in the same voice communication environment,
One-to-One Voice Call: means a direct voice call conducted solely between two users,
Content: means audio, video, text, profiles, usernames, and other materials created, transmitted, or shared by users through the Services,
Gold: means the in-app virtual usage entitlement that may be used for certain digital services and features within BlindID,
Crystal: means the digital value associated, where applicable, with gifting, rewards, or other features within BlindID,
Wallet: means the balance displaying eligible user earnings that have become withdrawable in accordance with the application rules.
2. Age and Eligibility
BlindID may only be used by persons who are 18 years of age or older.
Persons under the age of 18 are not permitted to create a BlindID account or use the Services, even with parental or guardian consent.
If it is determined, or there is reasonable suspicion, that a user is under the age of 18, BlindID may:
request age or identity verification,
temporarily restrict access to the account or certain features,
suspend the account, or
permanently terminate the account.
Subject to legal obligations and evidence preservation requirements, personal data determined to belong to persons under the age of 18 will be appropriately deleted or destroyed.
3. Account Creation and Account Security
The user is responsible for ensuring that the information provided when creating an account is accurate and up to date.
The user is responsible for ensuring that their phone number or other verification methods are not made available for use by third parties, for protecting account access information, and for maintaining the security of the account.
If you believe that your account has been used without authorization, you must immediately contact BlindID at support@blindid.com.
BlindID may request additional verification in order to investigate account compromise, fraud, payment abuse, false identity, multi-account abuse, or other security risks.
4. Community Rules
BlindID aims to provide a safe and respectful communication environment.
The following conduct is not permitted:
insults, threats, bullying, harassment, or hate speech,
unlawful disclosure of other users’ personal information,
sexual harassment, unwanted sexual content, or obscene conduct,
any sexual or abusive conduct targeting minors,
grooming or activities involving the sexual exploitation of children,
fraud, deception, payment abuse, or conduct intended to cause financial harm to users,
encouraging the commission of a crime, disseminating criminal methods, or facilitating unlawful activity,
unauthorized access to other persons’ accounts or payment instruments,
manipulating BlindID systems, exploiting technical vulnerabilities, or circumventing security measures,
spam, automation, fake engagement, or creation of artificial earnings,
impersonating another person for the purpose of misleading others,
any other conduct contrary to applicable law.
Depending on the nature of the violation, BlindID may impose sanctions including content or feature restrictions, temporary suspension, or permanent account termination.
5. Group Voice Chat Rooms
Group Voice Chat Rooms are subject to BlindID’s Community Rules and security/moderation policies.
Whether a group room is open, invitation-only, or restricted within the application does not prevent BlindID from applying its platform security and moderation rules.
BlindID may have authorized moderators or security personnel present in Group Voice Chat Rooms.
Depending on the nature of the incident and the feature, moderation personnel may not be separately visible in the user interface.
Users joining a group room acknowledge that group rooms are subject to BlindID’s security and moderation systems.
5.1. Security Monitoring and Review
BlindID may, through authorized personnel, review and listen to the relevant Group Voice Chat Room where there is:
a user report,
suspicion of a serious violation of the Community Rules,
fraud or payment abuse,
threats, harassment, or blackmail,
a child safety risk,
conduct that may constitute a criminal offense,
an incident threatening the security of users or the platform.
BlindID does not use Group Voice Chat Rooms for continuous and unlimited monitoring.
5.2. Security-Related Audio Recording
BlindID does not routinely record all Group Voice Chat Rooms.
However, where one of the security or legal review grounds listed above exists, and where an audio recording is necessary and proportionate for investigating the incident, detecting the violation, preserving evidence, or establishing, exercising, or protecting a right, the part of the conversation related to the incident may be recorded.
Recording activity is limited to the narrowest extent reasonably possible.
Such recordings are not used for:
general content production,
advertising,
user profiling, or
commercial inference based on the content of conversations.
Access to recordings is limited to authorized personnel whose duties require such access, professional advisers, and legally authorized authorities.
5.3. Risk of Recording by Third Parties
BlindID may not be technically able to completely prevent users from using the screen or audio recording functions available on their own devices.
Accordingly, audio or content shared in Group Voice Chat Rooms may technically be recorded by other users.
This notice does not grant third parties any right to make unlawful recordings or to use recordings unlawfully.
Users are responsible for recordings and disclosures they make.
BlindID does not encourage or authorize unlawful recording or disclosure.
6. One-to-One Voice Calls
BlindID does not listen to or record the audio content of One-to-One Voice Calls between users for routine moderation purposes.
Audio from One-to-One Voice Calls is not stored by BlindID as a permanent audio recording.
For the technical provision of the Service, prevention of abuse, and system security, the following non-content technical information may be processed:
the start and end time of the call,
system identifiers of the accounts participating in the call,
connection and session records,
IP and device information,
performance, error, and security logs.
BlindID will comply with its legal obligations where there is a valid court order, prosecutor’s order, other order from an authorized authority, or another binding obligation under applicable law.
7. Transmission of External Calls or Third-Party Audio into Group Rooms
If a user transmits into a Group Voice Chat Room the audio of a conversation conducted through a telephone call, Telegram, WhatsApp, Discord, FaceTime, or another communication service, the user making the transmission is responsible for having the necessary rights and permissions.
It is prohibited to unlawfully transmit third parties’ private communications or voices into BlindID.
BlindID does not authorize or encourage such transmission.
However, if third-party content has in fact been transmitted by a user into a BlindID Group Voice Chat Room and becomes subject to review in connection with platform security, fraud, a serious rule violation, or suspected criminal activity, BlindID may:
review the relevant part of the incident,
accept and evaluate existing recordings submitted to BlindID by users,
preserve records relating to the incident to the extent permitted by law,
share them with legal advisers and authorized authorities where necessary.
BlindID’s review or preservation of such material does not mean that BlindID considers the conduct of the person who originally transmitted the content to be lawful.
8. Video Feature
The video feature may only be used in areas where BlindID makes the feature available and where the relevant room rules permit its use.
Where use of video is permission-based, the user must obtain the required room or user permissions before activating their camera.
BlindID’s moderation team may review permitted video broadcasts in real time for user safety and enforcement of the Community Rules.
BlindID:
does not routinely record video footage, does not store video footage as permanent video recordings on its servers, and does not process video footage for biometric identification purposes.
Where inappropriate or prohibited images are detected, BlindID may disable the camera, restrict features, remove the user from the room, suspend the account, or permanently terminate the account.
Other users may be able to take screenshots or screen recordings using their own devices. BlindID does not authorize unlawful recordings and is not responsible for users’ own recording activities.
9. Child Safety
BlindID applies a zero-tolerance policy toward the sexual abuse and exploitation of children.
The following are strictly prohibited:
creating, transmitting, requesting, or distributing child sexual abuse material,
communicating with minors for sexual purposes,
grooming,
encouraging or facilitating the sexual exploitation of children,
sexual extortion targeting children,
child trafficking or similar exploitation activities.
These prohibitions apply to audio, video, text, user profiles, usernames, and all other activities conducted through the Services.
When BlindID receives a child-safety-related report, BlindID may:
review the content or account,
temporarily restrict access,
lawfully preserve necessary records,
permanently terminate the account,
report the matter to authorized authorities where legally required or appropriate.
Child safety reports may also be submitted to support@blindid.com.
10. User Content and Limited License Granted to BlindID
Ownership of content created by the user remains with the user to the extent provided by applicable law.
By using the Services, you grant BlindID only the limited, non-exclusive, royalty-free right necessary to technically provide the Services, transmit the content to the relevant users, maintain security, conduct moderation, and operate the Services.
This provision does not grant BlindID the right to use your One-to-One Voice Calls for advertising, content creation, or other commercial purposes.
BlindID’s recording and preservation activities carried out for security purposes are additionally governed by these Terms and the Privacy Policy.
11. Gold and Other Virtual Assets
Gold is a virtual usage entitlement used to access certain digital features or services within BlindID.
Gold may be acquired in exchange for payment at the time of purchase; however:
it is not a bank deposit or electronic money,
it cannot be used as a means of payment outside BlindID,
it cannot be converted into cash by BlindID,
it cannot be transferred or sold outside the application.
The way Gold is used within the application, its packages, and the benefits it provides may change from time to time.
Users may not manipulate virtual asset systems, exploit system vulnerabilities, or create artificial balances or earnings.
12. Crystals, Digital Gifts, and BlindID Wallet
BlindID may allow users to send or receive digital gifts and to acquire Crystals or similar digital values within certain features.
The BlindID Wallet is a system displaying eligible balances that have become withdrawable only in accordance with the applicable application rules.
Not every digital value displayed within the application automatically creates a claim to real money.
In order for a withdrawal right to arise, the following requirements determined by BlindID must be satisfied:
minimum amount,
identity verification,
bank account verification,
eligibility and security checks,
fraud reviews,
tax and regulatory obligations.
BlindID may place earnings suspected of having been created fraudulently or artificially on hold for the duration of the review.
A user may not create artificial earnings for their own account, manipulate balances in coordination with other accounts, or use the payment system in a misleading manner.
Tax obligations shall belong to the relevant party in accordance with applicable law.
13. In-App Purchases
Purchases made through the iOS and Android applications are processed through the payment infrastructure of the Apple App Store, Google Play, or the relevant application store.
BlindID is not the payment institution that directly processes the payment card in these transactions.
Before confirming a purchase, the user is responsible for verifying the accuracy of:
the product being purchased,
the purchase price,
the relevant application store account.
The payment, billing, and refund rules of the relevant application stores also apply.
14. Refunds
With respect to Gold and other digital benefits, mandatory consumer legislation and the binding rules of Apple, Google, or the relevant payment provider remain applicable.
Refund requests are generally made through the application store where the purchase was made.
BlindID may be technically and financially required to implement a refund decision issued by the application store.
The delivery or use of a digital product may be taken into account in refund reviews in accordance with applicable legislation and the rules of the payment provider.
15. Refund and Chargeback Abuse
Users may not use the refund or chargeback systems of Apple, Google, banks, card issuers, or other payment service providers in a misleading, fraudulent, or abusive manner.
In particular, the following conduct is prohibited:
falsely reporting a transaction knowingly made or expressly authorized by the user as an “unauthorized transaction,”
falsely stating “my child made it,” “my relative made it,” “I did not make it,” or making similar false statements despite knowing that the user personally made the transaction,
claiming otherwise despite knowing that the digital product was delivered or used,
making repeated refund/chargeback requests regarding the same transactions on misleading grounds,
teaching or advising other users to use false refund or chargeback grounds,
multiple users acting in coordination to obtain unjustified refunds.
This provision does not restrict the right of a user who has genuinely experienced an unauthorized transaction, account compromise, unauthorized purchase by a child, or another genuine dispute to make a good-faith application to their bank, application store, or competent authorities.
16. Fraud and Payment Abuse Reviews
Where BlindID suspects fraud, refund/chargeback abuse, or other financial misuse, BlindID may review information relating to the incident, including:
purchase and transaction records,
Apple/Google server notifications,
product delivery records,
Gold/Crystal/Wallet and gift transactions,
in-app usage records,
IP and device information,
SMS and account verification records,
login/session logs,
support correspondence,
user reports,
relevant audio/screen recordings lawfully received by BlindID.
BlindID may preserve these records in accordance with applicable law for the purposes of preventing fraud, establishing, exercising, or protecting a right, determining its losses, and complying with its legal obligations.
Where necessary, the records may be lawfully shared with application stores, payment service providers, banks, professional legal advisers, and authorized judicial/administrative authorities.
17. Evidence Submitted to BlindID by Users
A user may submit screenshots, screen recordings, audio recordings, messages, or other materials to BlindID in connection with a security incident or rule violation.
BlindID may evaluate materials submitted to it for the purposes of investigating the incident and protecting rights.
The fact that material has been submitted to BlindID does not mean that BlindID considers the method by which the material was originally obtained to be lawful.
Materials whose legal status is disputed may be evaluated without being publicly disclosed and only by necessary authorized personnel, professional advisers, or competent authorities.
18. Sanctions
BlindID may intervene without prior notice, or with notice depending on the nature of the incident, in the following circumstances:
violation of the Terms or Community Rules,
fraud or payment abuse,
user safety risk,
compromise of system security,
age or identity eligibility issue,
legal/administrative request,
suspicion of a serious unlawful act.
Available measures may include:
warning,
restriction of certain features,
restriction of access to rooms,
placing balances or withdrawal transactions under review,
re-verification,
temporary account suspension,
permanent account termination.
The user’s mandatory rights arising from applicable consumer legislation remain reserved.
19. Legal Proceedings and Preservation of Evidence
If a record, transaction, or content becomes subject to:
a security investigation,
fraud review,
user complaint,
an existing or reasonably foreseeable legal dispute,
litigation or criminal investigation,
a request from a competent authority,
BlindID may retain the relevant information for longer than the ordinary retention period, to the extent required by the relevant process.
Access to retained information is restricted on a need-to-know basis.
20. Intellectual Property
Intellectual property rights relating to the BlindID application, trademarks, software, designs, graphics, and other materials created by BlindID belong to BlindID or the relevant rights holders.
Your use of the Services does not transfer such rights to you.
21. Third-Party Services
Apple, Google, banks, payment institutions, and other third-party services are subject to their own terms of use and privacy policies.
BlindID does not guarantee the uninterrupted or error-free operation of third-party systems outside its control.
22. Liability
The BlindID Services are provided “as is” and “as available” to the extent permitted by applicable law.
Mandatory provisions of consumer law and other mandatory legislation that cannot be limited remain reserved.
BlindID does not exclude through these Terms any liability arising from its own fault that cannot be limited by law.
23. User Responsibilities
The user is required to:
use the Services in compliance with the law,
respect the rights of third parties,
refrain from abusing payment and refund systems,
keep their account secure,
be responsible for content they create and transmit.
Where BlindID suffers loss as a result of the user’s violation of these Terms or applicable law, BlindID reserves all rights and claims available to it under applicable law.
24. Governing Law
These Terms are governed by the laws of the Republic of Türkiye.
Jurisdictional provisions under consumer legislation remain applicable to consumer transactions.
For other disputes, the courts and enforcement offices of Istanbul shall have jurisdiction to the extent permitted by applicable law.
25. Amendments to the Terms
BlindID may update these Terms in response to changes in legislation, security requirements, product features, or operational processes.
Users will be informed of material changes through appropriate methods.
The effective date of the amendments will be stated at the beginning of this document.
26. Contact
Cerasus Teknoloji ve Reklam Hizmetleri A.Ş.
Email: support@blindid.com
BLINDID PRIVACY POLICY
Last Updated: 15.09.2026
Cerasus Teknoloji ve Reklam Hizmetleri A.Ş. (“BlindID”, “we”) values the protection of users’ personal data.
This Privacy Policy explains which data may be processed when using the BlindID Services, for what purposes such data may be processed, and users’ privacy rights.
1. Data Controller
Data Controller:
Cerasus Teknoloji ve Reklam Hizmetleri A.Ş.
Email: support@blindid.com
2. Categories of Data We Process
2.1. Account and Identity Data
Depending on how the Service is used:
phone number,
email address,
user ID,
username,
date or year of birth,
optional profile information such as gender,
account creation and verification information.
Persons under the age of 18 are not permitted to use BlindID.
2.2. Verification and Transaction Security Data
SMS verification information,
IP addresses,
device ID and device information,
session information,
login/logout records,
date/time data,
security logs,
suspicious activity records.
2.3. Usage and Technical Data
application features used,
performance information,
error logs,
application version,
operating system,
feature usage frequency,
technical logs.
2.4. Group Voice Chat Room Content
Group Voice Chat Rooms are subject to BlindID’s moderation and security systems.
BlindID does not continuously record group rooms.
However, where there is a user report, serious security incident, fraud, payment abuse, child safety concern, serious violation of the Community Rules, or reasonable suspicion of conduct that may constitute a criminal offense, the limited portion of the relevant group room connected to the incident may be listened to by authorized personnel and, where necessary and proportionate, recorded for security/legal review purposes.
Such data is not used for advertising or marketing purposes.
2.5. One-to-One Voice Calls
BlindID does not routinely listen to or record the audio content of One-to-One Voice Calls.
For the provision and security of the service, the following data relating to one-to-one calls may be processed:
call times,
user identifiers,
connection information,
IP/device/session information,
technical error and security records.
2.6. Video
Images generated through the video feature offered by BlindID are transmitted for real-time communication purposes.
BlindID does not:
store video footage as permanent video recordings,
routinely record video footage,
process video footage for biometric identification or facial recognition purposes.
Authorized moderators may review video streams in real time for security and enforcement of the Community Rules.
2.7. Payment and Digital Asset Data
BlindID may process the following transaction information:
Apple/Google transaction ID,
original transaction ID,
product ID,
purchase date,
product or package information,
purchase verification information,
refund and chargeback events,
application store server notifications,
Gold/Crystal transactions,
digital gift sending and receiving records,
Wallet balance and withdrawal requests,
commission and deduction information,
bank account verification information.
BlindID does not access or process any of your financial information in App Store or Google Play in-app purchases.
2.8. Security, Moderation, and Fraud Review Data
Within the scope of a security or abuse investigation:
user reports,
complaints,
moderation records,
account sanctions,
transaction histories,
refund/chargeback information,
IP, device, and session data,
relevant technical logs,
support correspondence,
materials such as screenshots, audio recordings, or screen recordings submitted to BlindID by users
may be processed.
2.9. Support and Legal Transaction Data
Correspondence with BlindID, support requests, complaints, legal notices, dispute records, and related documents may be processed.
2.10. Consent and Preference Records
Where explicit consent or other user preferences are required, records concerning the date and scope of preferences given or withdrawn may be maintained.
3. For What Purposes Do We Process Personal Data?
Personal data may be processed for the following purposes:
creating and operating user accounts,
SMS and account verification,
providing the Services,
operating group chat and one-to-one communication infrastructure,
ensuring application performance and security,
providing user support,
enforcing the Community Rules,
ensuring child safety,
preventing fraud and payment abuse,
investigating unjustified refund or chargeback transactions,
operating in-app purchase and digital balance systems,
operating digital gift and Wallet systems,
evaluating withdrawal requests,
carrying out tax, accounting, and legal compliance processes,
investigating security incidents,
resolving legal disputes,
establishing, exercising, or protecting the rights of BlindID or third parties,
complying with valid requests from competent authorities,
providing personalization or preference-based features in areas where user explicit consent is required.
4. Legal Bases
BlindID processes personal data on the basis of the appropriate legal grounds set out under Law No. 6698 on the Protection of Personal Data (“KVKK”), depending on the specific processing activity.
These include in particular:
Performance or formation of a contract: Account and transaction data necessary for the provision of the Service.
Compliance with legal obligations: Requests from competent authorities and retention or reporting obligations arising from legislation.
Establishment, exercise, or protection of a right: Data necessary in connection with disputes, fraud, chargebacks, litigation, investigations, and preservation of evidence.
Legitimate interests: Necessary activities such as user and platform security, prevention of abuse and fraud, and service and system security, provided that the fundamental rights and freedoms of users are not harmed.
Data made public by the data subject: Applicable only where the individual genuinely intended to make the data public and where the processing is consistent with the purpose for which the data was made public.
Explicit consent: Used where there is no other legal basis for the processing under applicable law and where obtaining explicit consent is appropriate.
Explicit consent is not deemed to have been given merely because the user continues to use the Services or remains silent.
Where explicit consent is required, a separate and active approval is obtained from the user, and the user may withdraw their consent with prospective effect.
If special categories of personal data happen to be included incidentally in content, such data is processed only where the conditions set out in Article 6 of the KVKK are satisfied and to the extent that processing is necessary.
5. Moderation and Recording in Group Voice Chat Rooms
Group Voice Chat Rooms are subject to moderation for platform security purposes.
Authorized BlindID personnel may be present in group rooms or review relevant room content for security purposes.
BlindID does not continuously record all group rooms.
Audio recording may only be carried out in a limited scope related to the incident where:
there is a specific user report,
there is a serious rule violation,
there is fraud or payment abuse,
there is a child safety concern,
there is a threat/harassment/blackmail concern,
there is a serious security incident,
there is conduct that may constitute a criminal offense,
there is an existing or foreseeable legal dispute,
and where the recording is necessary and proportionate.
Recordings are used solely for the stated security/legal purposes.
6. Privacy of One-to-One Calls
BlindID does not listen to or record the audio content of One-to-One Voice Calls for security moderation purposes.
BlindID’s maintenance of technical connection and security logs does not mean that the audio content is recorded.
BlindID does not authorize unlawful recordings or disclosures carried out by users through their own devices.
7. Recordings and Reports Submitted by Users
A user may submit an audio recording, screen recording, screenshot, or other material to BlindID as part of a security or violation report.
BlindID may review and securely retain materials received by it for as long as necessary in order to:
investigate the report,
ensure platform security,
establish or protect a right,
prevent fraud,
use the material in legal proceedings where necessary.
The fact that material has been submitted to BlindID does not mean that BlindID considers the method by which it was originally obtained to be lawful.
8. Sharing of Personal Data
Personal data may be shared, to the extent limited to the relevant purpose and necessary, with the following categories of recipients:
infrastructure and cloud service providers,
technical service providers,
SMS/verification services,
Apple, Google, or relevant application stores,
payment and financial institutions,
accountants and auditors,
lawyers and other professional advisers,
group companies,
authorized public institutions,
law enforcement authorities,
prosecutors and courts,
other legally authorized organizations.
Each transfer is carried out only to the extent necessary and in accordance with the relevant legal basis.
9. International Data Transfers
Some infrastructure, analytics, application store, or technology services used by BlindID may be located outside Türkiye.
Where personal data must be transferred abroad, BlindID uses transfer mechanisms compliant with Article 9 of the KVKK and the relevant secondary legislation.
Depending on the specific circumstances, these may include:
adequacy decisions,
standard contracts published by the Board,
binding corporate rules,
other appropriate safeguards accepted by the Board,
exceptional transfer circumstances provided by law.
International transfers are carried out only when the applicable legal conditions are satisfied.
10. Retention Periods
Personal data is not retained for longer than necessary for the purpose of processing.
Security-related audio recordings of Group Voice Chat Rooms are generally retained for a maximum of 30 days.
However, where a recording becomes connected with:
a user report,
security review,
fraud/chargeback review,
child safety incident,
legal dispute,
litigation,
investigation, or
a valid request from a competent authority,
the relevant recording may be retained for as long as necessary for the establishment, exercise, or protection of a right or compliance with a legal obligation.
Transaction, invoice, accounting, Wallet, withdrawal, and similar records are retained for the periods required by applicable legislation.
When the reason for retention ceases to exist, the data is deleted, destroyed, or anonymized in accordance with applicable law.
11. Data Security
BlindID applies appropriate technical and administrative measures to prevent personal data from:
being unlawfully processed,
being unlawfully accessed,
being lost,
being altered, or
being disclosed without authorization.
Access to critical evidence records preserved in connection with a legal incident or investigation may be further restricted, and appropriate security measures may be implemented to protect their integrity.
12. Users Under the Age of 18
BlindID is not intended for persons under the age of 18 and does not permit such persons to use the Services.
Where a user is determined to be under the age of 18, the account may be restricted or terminated.
Except for security, child protection, or investigation records that must legally be retained, the relevant personal data will be appropriately deleted.
13. Your Rights Under the KVKK
Under Article 11 of the KVKK, you have the right to:
learn whether your personal data is being processed,
request information if it has been processed,
learn the purpose of processing,
learn the third parties to whom it has been transferred within Türkiye or abroad,
request correction of incomplete or inaccurate data,
request deletion or destruction where the applicable conditions are satisfied,
object to a result arising against you as a result of analysis exclusively by automated systems,
request compensation if you suffer damage due to unlawful processing of personal data.
Requests may be submitted to support@blindid.com or through other methods provided by applicable legislation.
We may need to verify your identity.
Where data must be retained in connection with ongoing litigation, an investigation, a legal dispute, or a statutory retention obligation, a deletion request may not be fulfilled immediately.
14. Changes to this Policy
This Privacy Policy may be updated in response to changes in legislation or the Services.
Users will be informed of material changes through appropriate methods.
15. Contact
Cerasus Teknoloji ve Reklam Hizmetleri A.Ş.
Email: support@blindid.com
BLINDID KVKK PRIVACY NOTICE
Last Updated: 15.09.2026
Pursuant to Law No. 6698 on the Protection of Personal Data (“KVKK”), the data controller is:
Cerasus Teknoloji ve Reklam Hizmetleri A.Ş. (“BlindID”)
Email: support@blindid.com
We would like to inform you about the processing of your personal data.
1. What Personal Data Do We Process?
Depending on how you use the Services, the following categories of personal data may be processed:
Identity and Contact Data: Phone number, email address, date/year of birth, optional profile information.
Account and Verification Data: User ID, username, SMS verification records, account creation information, and user preferences.
Transaction Security Data: IP address, device ID, device and operating system information, login and session records, date/time information, technical and security logs.
Usage Data: Features used, performance, errors, and application usage information.
Group Voice Chat Room Data: Audio streams generated in group rooms and, only where necessary and proportionate for security/moderation purposes, limited audio recordings relating to an incident.
One-to-One Call Technical Data: Call start/end time, account identifiers, and connection/security records. BlindID does not routinely listen to or record the audio content of One-to-One Voice Calls.
Video Data: BlindID transmits video streams for real-time communication and moderation purposes; video footage is not permanently recorded or stored by BlindID.
Financial and Transaction Data: In-app purchase information, transaction ID, original transaction ID, product ID, purchase date, refund/chargeback records, Gold/Crystal transactions, gifts, Wallet and withdrawal transactions, bank account verification information.
Moderation and Security Data: User reports, sanction records, security reviews, and abuse/fraud investigation records.
Legal Transaction Data: Complaints, support correspondence, legal notices, and records relating to litigation or investigations.
Consent and Preference Data: Records relating to the giving and withdrawal of explicit consent or user preferences.
2. For What Purposes Do We Process Your Personal Data?
Your personal data may be processed for the purposes of:
creating and managing your membership account,
checking age and account eligibility,
SMS and account verification,
providing the Services,
technically operating group and one-to-one communication infrastructure,
ensuring application security,
enforcing the Community Rules,
protecting child safety,
reviewing user complaints,
detecting and preventing fraud, refund abuse, and chargeback abuse,
operating in-app payment and digital balance systems,
carrying out withdrawal transactions,
providing support services,
managing legal disputes,
establishing, exercising, or protecting a right,
fulfilling legal obligations,
responding to requests from competent authorities.
3. On What Legal Bases Do We Process Personal Data?
Personal data is processed based on the legal grounds set out in Article 5 of the KVKK that are appropriate to the specific processing activity.
These include in particular:
KVKK Art. 5/2-c: Processing of personal data is necessary provided that it is directly related to the establishment or performance of a contract.
KVKK Art. 5/2-ç: Processing is necessary for the data controller to comply with its legal obligations.
KVKK Art. 5/2-d: Personal data made public by the data subject may be processed only in a manner consistent with the purpose for which it was made public.
KVKK Art. 5/2-e: Processing is necessary for the establishment, exercise, or protection of a right.
KVKK Art. 5/2-f: Processing is necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed.
Where no other appropriate legal basis under the law exists, your explicit consent may be relied upon.
For activities requiring explicit consent, separate and active approval is obtained. Using the Services, remaining silent, or accepting this Privacy Notice does not, by itself, constitute explicit consent.
4. Special Information Regarding Group Voice Chat Rooms
BlindID Group Voice Chat Rooms are subject to security and moderation.
Authorized BlindID personnel may listen to or review group rooms for security purposes.
BlindID does not continuously record group rooms.
However, where there is:
a user report,
a serious rule violation,
fraud or payment abuse,
a child safety risk,
threats/harassment/blackmail,
conduct that may constitute a criminal offense,
a serious security incident or legal dispute,
and where recording is necessary and proportionate for investigating the incident or protecting a right, the relevant portion of the conversation may be recorded for security/legal review purposes.
As a general rule, such recordings are retained for a maximum of 30 days.
Recordings that have become subject to a specific incident, legal dispute, litigation, or investigation may be retained for longer to the extent required by the relevant process.
5. Special Information Regarding One-to-One Voice Calls
BlindID does not listen to or record the audio content of One-to-One Voice Calls for routine moderation purposes.
For the technical provision and security of the Service, call time, participating account identifiers, IP address, device, session, and technical connection logs may be processed.
6. Method of Collecting Personal Data
Personal data may be collected through:
the BlindID mobile application,
your user account,
SMS and other verification processes,
device and system logs,
in-app transactions,
technical notifications received from platforms such as the Apple App Store and Google Play,
user reports,
support requests,
security and moderation processes,
information and materials lawfully submitted to BlindID,
legal and administrative processes,
through automated or partially automated methods and, where necessary, non-automated methods forming part of a data filing system.
7. Transfer of Personal Data
Personal data may be transferred, only to the extent necessary and lawful, to:
technical and infrastructure service providers,
SMS/verification service providers,
application stores such as Apple and Google,
payment and financial institutions,
auditors and accountants,
lawyers and professional advisers,
group companies,
law enforcement authorities,
prosecutors and courts,
other authorized public institutions and organizations.
In particular, in investigations concerning fraud or refund/chargeback abuse, relevant transaction, usage, account, and security records may be shared with the relevant payment provider, bank, professional adviser, or competent authority for the purpose of establishing, exercising, or protecting a right.
8. International Transfers
Where personal data must be transferred to service providers or platforms located outside Türkiye, such transfers are carried out in accordance with Article 9 of the KVKK and applicable legislation.
Depending on the circumstances, adequacy decisions, standard contracts, binding corporate rules, or other appropriate safeguards and exceptional transfer mechanisms provided by law may be used.
9. Retention of Personal Data
Personal data is retained for the period required by the purpose of processing and for the mandatory retention periods specified under applicable legislation.
When the purpose ceases and there is no other legal basis for retention, personal data is deleted, destroyed, or anonymized.
Where data is connected with an ongoing security review, legal dispute, fraud/chargeback investigation, litigation, investigation, or request from a competent authority, it may be retained to the extent required by the relevant process.
10. Your Rights Under the KVKK
Under Article 11 of the KVKK, you have the right to:
learn whether your personal data is being processed,
request information if it has been processed,
learn the purpose of processing,
learn whether it is being used in accordance with that purpose,
know the third parties to whom it has been transferred,
request correction of incomplete or inaccurate personal data,
request deletion or destruction where the applicable conditions are satisfied,
request notification to third parties to whom the data has been transferred of correction or deletion operations,
object to a result arising against you as a result of analysis exclusively through automated systems,
request compensation if you suffer damage due to unlawful processing.
11. Application
You may submit your requests under the KVKK to:
Cerasus Teknoloji ve Reklam Hizmetleri A.Ş.
Email: support@blindid.com
or through other methods provided by applicable legislation.
Depending on the nature of the application, identity verification may be requested.